CSM Ltd
Victoria Chambers
142 West Nile St
Glasgow, G1 2RQ
T - 0141 333 9970
F - 0141 333 9980

CSM have been awarded an Investor in People

Telephone Sales Training:

To help delegates create a professional telephone image and control the conversation to obtain a positive result.

The course is designed to increase confidence and the ability to plan and carry out an effective telephone sales call.

This program is suitable for people who need to use the telephone as part of their job function, who use it either for selling, booking appointments or reacting to an incoming call.

Course Content:

  • Effective questioning and listening skills
  • Opening the call
  • Selling features and benefits
  • Overcoming objections and sales resistance
  • Recognising buying signals
  • How to close the sale with confidence
  • Prospecting for new business

Courses Available:

For assistance on any of our services
please feel free to call us on:

0141 333 9970