CSM Ltd
Victoria Chambers
142 West Nile St
Glasgow, G1 2RQ
T - 0141 333 9970
F - 0141 333 9980

CSM have been awarded an Investor in People

Sales Skills Two:

Building on Sales Skills 1, Sales skills 2 concentrates on two specific aspects of successful selling.

Part one enables delegates to demonstrate the previous skills learnt, and provides them with constructive feedback and help on their telephone handling techniques.

Part two moves on to the benefits of planning a sales strategy, and how to evaluate incoming enquiries to maximise revenue opportunities.

Suggested job roles:

  • Reception Supervisor/Shift Leader/Senior Receptionist
  • Head Receptionist/Assistant Front Office Manager
  • Restaurant Supervisor
  • C&B Co-ordinator
  • Reservationist/Supervisor

Course Content:

Part One

  • Questioning and Listening Skills
  • Selling Features and Benefits
  • Handling Objections
  • Closing the Sale with Confidence
  • Booking requests - role play (recorded calls)

Part Two

  • Handling different types of customers
  • Competitor Analysis
  • Setting Sales Objectives
  • Why this Booking? Team Exercise
  • Summary and review

Courses Available:

For assistance on any of our services
please feel free to call us on:

0141 333 9970

 

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