CSM Ltd
Victoria Chambers
142 West Nile St
Glasgow, G1 2RQ
T - 0141 333 9970
F - 0141 333 9980

CSM have been awarded an Investor in People

Basic Sales Skills:

Our approach to basic selling skills is not just to focus on how we sell but also on how the customer buys. We need to understand what motivates our customers to buy and behave in ways that makes buying our product easy.

This course is essential for front line staff who deal with customer enquiries and have the opportunity to convert an enquiry into a sale. It is suitable for either people who are new to selling or existing staff who have never had any formal sales training.

Suggested job roles:

  • Receptionists
  • Customer Service Agents
  • Reservations
  • C&B Co-ordinator
  • Restaurant Host
  • C&B Supervisor
  • Duty Managers

Course Contents:

  • What motivates and influences our customers to buy
  • Types of customers
  • Effective questioning techniques/establishing customer needs
  • Effective listening skills
  • Dealing with objections, handling sales resistance
  • How to close the sale with confidence

Course Available:

For assistance on any of our services
please feel free to call us on:

0141 333 9970